Reach out to us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Contact us any time for help with deposits, withdrawals, verification, or gameplay problems. Use live chat for the quickest reply, or email for detailed requests. We aim to resolve routine enquiries promptly and provide clear next steps to guide you through account steps or payment queries.
| Department | Contact |
|---|---|
| Customer support | support@QWE (live chat 24/7, email replies within 24 hours, help with account-related issues and technical concerns) |
| General enquiries | info@QWE (billing, payments, and general enquiries; expect reply within 48 hours) |
| Affiliate enquiries | affiliates@QWE (partner enquiries, commission details and marketing opportunities) |
| Phone | +44 20 7946 0832 (voice support and verification help) |
| Working hours | Mon-Fri, 09:00-18:00 (email support monitored outside hours) |
Email Support
Email is the preferred method for detailed requests, account-related issues, or any matter requiring explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details to avoid delays. Attach any relevant files or screenshots and we will respond as soon as possible.
Send us a message
Response Time
Our support team aims to respond promptly to all enquiries. Most messages are answered within one business day. Simple requests like account or payment questions are usually resolved quickly, while more complex cases such as security checks or detailed investigations may take longer depending on their nature. We'll keep you updated during the process and provide estimated timelines where possible.
Feedback
We’d love to hear from you. Please share feedback, suggestions, or ideas to improve the website. We read every message and use your input to shape features, promotions, and usability. Your reports help us fix bugs and make the experience smoother for everyone. Tell us what you think and we’ll review it carefully to make meaningful improvements.