General Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Win Diggers to register, play, deposit, place bets, and withdraw. They set out the relationship between us and our users, and explain account responsibilities, promotion rules, payment handling, and how we manage disputes. By using the platform you agree to comply with these terms and any other policies published on the site.

Account responsibilities

You are responsible for all activity on your account. Keep your login details secure and do not share passwords. Notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we suspect fraud, money laundering, abuse of promotions, multiple accounts, or other breaches of these terms. We may also freeze funds pending investigation where necessary.

Eligibility requirements

To register you must meet the minimum age requirement of 18 years and provide accurate personal information. We reserve the right to refuse registration and to restrict access from certain locations - any such restrictions will be enforced in accordance with our onboarding checks. One account per person, household, IP address, or device is permitted unless we agree otherwise.

Acceptable platform use

Use the platform in a lawful and fair manner. You must not attempt to manipulate games, use robotic software, collude with other players, place bets on behalf of others, or otherwise exploit the service. Abusive behaviour towards staff or other users is prohibited. Breaches may result in account action including permanent closure and forfeiture of winnings.

General bonus and promotion rules

Promotions, bonuses, free spins, and other offers are subject to specific terms that may include minimum deposit requirements, wagering, eligible games, and contribution rates. Standard promotional requirements can include playthrough obligations - for example, a maximum wagering requirement of 40x may apply where stated in a promotion. No-deposit offers, when available, may take the form of free spins or small cash credits (for example 50 free spins or €5) and will carry their own conditions. We may exclude certain games, limit maximum bets while wagering, and refuse bonus play where abuse is suspected.

Wagering and time limits

Wagering, time windows, and game contribution vary by offer. Check the promotion terms before opting in. Failure to meet bonus conditions may result in removal of the bonus and related winnings.

Deposits and withdrawals

Accepted payment methods may include cards, e-wallets, and cryptocurrencies where offered. Minimum deposit amounts may vary by promotion and currency - amounts are commonly in the €50 to €100 range for certain offers. Deposits are usually processed instantly. Withdrawals are subject to verification and may be processed within 24 to 36 hours once approved; verification checks can extend this period. We generally do not charge deposit fees, but third-party fees may apply. Withdrawal methods will normally mirror deposit options where possible.

Verification

We may request identity, address, and payment proof before allowing withdrawals or lifting limits. Until verification is complete, withdrawals may be delayed or restricted.

Dispute resolution

If you have a complaint contact our support team via live chat or email at [email protected]. Provide relevant account details and supporting evidence. We will investigate and aim to resolve issues promptly. If a dispute remains unresolved, we will outline the next steps and any available escalation routes in our response. Using the platform while a complaint is outstanding does not void your right to raise the matter.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via your account or on the site. Continued use of Win Diggers after changes are posted constitutes acceptance of the revised terms. If you disagree with any change you should stop using the service and contact support.